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Google Cloud Integration with ServiceNow
ServiceNow is widely used ITSM tool for across various enterprises, There are lot of tools available in the market like ayehu, arago and zenoss which collects metrics/alerts from on your on-prem systems /cloud and provides direct integration with Servicenow for incident ticket automation . In this post we are going to see , how we can integrate google cloud platform and ServiceNow for automated incident ticket creation , modification and closure.
Steps to integrate with ServiceNow for Incident ticket automation.
- Create a custom log metric for the GCP resource that you would like to monitor and create an incident ticket. Create two log metrics, one when resource goes down and the other when resource is back online.
- Create two sinks to two different pub/sub topics (one topic when the resource goes down and the other when the resource is back online)
- Trigger cloud functions when messages are posted to the topic.
- POST / PUT data to ServiceNow api for incident ticket creation and closure.
If you think this information is sufficient , you can go ahead and try it out yourself, because from here on the explanation is going to be lengthy.
For others who want to read further, i have given a little demo on how this can be configured…
